Shipping policy

Last updated: September 2026

At EDNO4, every product is made to order through our trusted fulfillment partner, Printful. This allows us to produce your order specifically for you and avoid unnecessary overproduction.

1. Order Processing

Orders are typically processed and fulfilled within 2–5 business days.

Processing times may vary depending on product availability, order volume, holidays, or other circumstances affecting fulfillment.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information where available.

2. Delivery Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

For standard European shipping, delivery is generally expected within approximately 5–20 business days after fulfillment.

Please note that these are estimated delivery times and are not guaranteed delivery dates.

Your total delivery time therefore consists of:

Order processing: 2–5 business days + shipping time

Delivery may take longer during periods of high demand, holidays, carrier disruptions, customs delays, or other circumstances outside our control.

3. Shipping Destinations

We currently ship to countries supported by our fulfillment and shipping partners.

Shipping availability and costs are calculated at checkout based on your delivery address and the products in your order.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the destination, product type, quantity, and shipping method selected.

If an order is fulfilled in multiple shipments, additional shipping charges may apply.

5. Tracking

When tracking is available, you will receive tracking information by email once your order has been shipped.

Please allow some time for the carrier's tracking system to update after shipment.

6. Delayed Deliveries

EDNO4 is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, incorrect or incomplete delivery information, customs procedures, extreme weather, strikes, or other service disruptions.

If your order has not arrived after the estimated delivery period has passed, please contact us at:

EDNO4.INFO@GMAIL.COM

Please include your order number so that we can investigate the shipment.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address provided by the customer was incorrect or incomplete, additional shipping charges may apply if the order needs to be reshipped.

8. Customs, Duties and Taxes

For orders shipped within the European Union, applicable taxes are handled according to the applicable VAT rules.

For orders shipped outside the EU, customs duties, import taxes, or other charges may apply depending on the destination country.

Any such charges that are not included in the purchase price are the responsibility of the customer unless otherwise stated at checkout.

9. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the product and packaging

We will review the issue and, where applicable, arrange an appropriate solution, such as a replacement or refund.

Your statutory consumer rights remain unaffected.

10. Lost Packages

If tracking indicates that your package has been delivered but you have not received it, please first check with household members, neighbours, and the delivery carrier where appropriate.

If you still cannot locate the package, contact us with your order number and tracking information so we can investigate.